Terms and Conditions of Sale

These Terms and Conditions of Sale ("Terms") are entered into by and between Cakes Essentials LLC ("Company", "we", or "us") and the purchaser ("you" or "Customer") of goods through our website, cakesessentials.com ("Website"). By placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, do not proceed with your purchase.

1. Definitions

• "Agreement" means these Terms and Conditions of Sale.
• "Customer" refers to the purchaser of goods from the Website.
• "Goods" refers to the items available for sale on the Website.
• "Order" means the order submitted by you to purchase Goods from the Website.

2. Acceptance of Orders

All Orders are subject to acceptance by Cakes Essentials LLC. We reserve the right to refuse or cancel any Order, for any reason, including inaccuracies, errors in product or pricing information, or any issues identified by our fraud detection system. A contract is not formed until we send you a confirmation email acknowledging receipt of your Order.

3. Pricing and Payment

All prices are listed in U.S. dollars and are subject to change without notice. The price you pay will be the price displayed on the Website at the time we receive your Order. Payment must be made in full before shipment. We accept payment via approved credit cards and other payment methods as indicated on the Website.

4. Delivery and Risk of Loss

We will deliver Goods within the United States. Announced delivery times are between 5 to 9 business days. Delivery times are estimates and are not guaranteed. Risk of loss and title for Goods pass to you upon delivery to the carrier. We are not liable for any delays in delivery due to circumstances beyond our control.

5. Returns Policy

You may return Goods within 14 days of receipt. Returns must be in original packaging, unused, and in the same condition as received. To initiate a return, contact customer support at help@thesupport.io or call +1 208-609-0292. You are responsible for return shipping costs unless the return is due to our error.

6. Limitation of Liability

To the fullest extent permitted by law, Cakes Essentials LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your use of the Website or purchase of Goods.

7. Force Majeure

Cakes Essentials LLC shall not be liable for any failure to perform due to causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, government restrictions, strikes, natural disasters, or any other event of force majeure.

8. Governing Law

This Agreement and any dispute arising out of or related to this Agreement shall be governed by the laws of the State of Idaho, without regard to its conflict of laws principles.

9. Dispute Resolution

Any dispute or claim arising out of or relating to this Agreement, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The number of arbitrators shall be one. The place of arbitration shall be Boise, Idaho. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

10. Customer Obligations

You agree to comply with all applicable laws and regulations when using the Website and purchasing Goods. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

11. Customer Support

For assistance, please contact our customer support team via email at help@thesupport.io or by phone at +1 208-609-0292 during our business hours, 8:00 AM to 6:00 PM CST, Monday through Friday.

12. Amendments

We reserve the right to amend these Terms at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website following the posting of changes constitutes your acceptance of such changes.

13. Entire Agreement

This Agreement constitutes the entire agreement between you and Cakes Essentials LLC regarding the purchase of Goods through the Website and supersedes all prior agreements and understandings, whether written or oral, relating to its subject matter.

14. Severability

If any provision of this Agreement is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

15. Waiver

The failure of Cakes Essentials LLC to enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision.

Effective Date: July 15, 2026